Refund & Cancellation Policy

• Bookings made through the call centre or website are non-refundable.
• Rescheduling or cancellation is prohibited within 24 hours of the scheduled visit date.
• One date change is permitted for a future date when requested at least 24 hours before the visit. Any price difference is payable. If the revised price is lower, the difference is not payable to the guest.
• Cancellations for valid medical emergencies may qualify for a full refund after document verification. No cancellation or refund is allowed for blackout dates or special rates.
• No cancellations, refunds, or ticket transfers are allowed for no-shows or unutilized bookings. Approved refunds are returned to the original payment method and processed within ten working days after the request is generated.
• This refund and cancellation policy may change without notice. Management's decision is final.